I can’t see my recently published website, why is this and what should I do?
The following are some of the more common reasons why you may not be able to see your site content after publishing:
Deleting the public_html symbolic link
public_html is not a folder, it’s a symbolic link to your webfolder which is viewable on the web (see information on paths below). If this symbolic link is removed by mistake, it cannot be recreated by creating a folder called public_html as it will not link to your webfolder. If you have removed this link, please contact support@eze-hosting.co.za to re-create it for you.
Publishing the content in the wrong location
Your site content should be published to the following path: /user/www/users/your-ftp-login. This is within the public_html directory, if you publish in the home folder (/usr/home/your-ftp-login) where mail and logs are kept, content will not be visible to anyone else. It’s important to ensure that you have published your files correctly within the public_html, making sure your index file is in this location and not in a subfolder.
Not removing Eze-hosting’s holding page
By default when you order your package, Eze-hosting provide a holding page “This will soon be the new home of…” named index.htm. Ensure that you rename this file or remove it.
File permissions are set incorrectly
File permissions have the ability to restrict file viewing. Files with permissions that are not the same as your FTP user will mean no-one will be able to see these files. It may not be possible to edit files and folders with the incorrect permission, please contact support@eze-hosting.co.za for assistance. Certain file ownerships and permissions can be edited using konsoleH’s File Manager.
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